Frequently Asked Questions
Everything you need to know about your Natori shopping experience.
What is your return policy for intimate apparel?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags and hygienic liners intact.
How do I determine my correct bra size?
We offer a comprehensive Fit Guide on our website to help you measure yourself accurately. If you need further assistance, our customer service team is available for virtual consultations.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated during the checkout process.
How should I care for my silk and lace garments?
To preserve the quality of your luxury pieces, we recommend hand washing in cold water with a gentle detergent or using a delicate cycle in a mesh laundry bag.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may cancel or modify an order within 30 minutes of placement by contacting our support team.